Anytime Fitness Jurong East Central

If I can give a zero stars I will do it. I would like to formally raise a serious concern regarding the poor service and lack of responsibility from my home club at Jurong East Central Blk 134, specifically involving the staff member Ray and the other staff who was holding the another contact number. After changing my phone, I was unable to access my Anytime Fitness pass through Apple Pay. I immediately reached out to my home club for assistance, as this was a membership access issue that directly affected my ability to enter the gym. Unfortunately, my messages and requests were either ignored or brushed off. Ray made no genuine effort to assist, provide solutions, follow up, or acknowledge the urgency of the matter. What is most concerning is that this is my home club. As the club managing my membership, shouldn’t they be responsible for assisting me with my membership and access issues instead of choosing to ignore me? Over several days, there was no meaningful response or ownership taken, leaving me completely unsupported. As a result, I was forced to seek help elsewhere. In contrast, Yong Sheng from Anytime Fitness Taman Jurong consistently stepped in to assist me, even though Taman Jurong is not my home club. For three consecutive days, I had to rely on his availability just to gain access to the gym. Despite having no obligation to help, Yong Sheng remained responsive, patient, and proactive, ensuring I was not left stranded. The difference in service standards is extremely disappointing. A member should never be ignored, especially by their own home club, when facing a basic access issue. Good service is about accountability, and regrettably, my home club failed to uphold this responsibility. I sincerely hope this matter will be taken seriously, reviewed thoroughly, and addressed to prevent other members from experiencing the same situation.

Fix your aircon pls! Paying 100+ per month and cant even get a gym with decent aircon???? And why is there only 1 bench for the dumbell area. People interested in signing up for AF dont even bother considering this gym just take your business elsewhere.

The gym staff are very friendly and helpful. The environment is very calm and welcoming. The gym makes me feel at home. I love the gym music as it is a good balance of famous pop songs and rap songs. Absolutely love Anytime Fitness Jurong East. Highly recommended for those who decides to start hitting the gym.

Cool choice of music! Great staff service from Rayan and Leonard, always greeting the members when we enter. Clean and spacious gym with a chest supported t bar row.

Aircon is like not even on, barely any benches and they suck, Machines looks so old too. Water dispenser not functioning properly and overall just doesn’t seem like a good place. At least there’s good number of racks. also music sucks.