Barry’s - Raffles Place

Poor customer service and a ridiculous DF (double floor) concept. I’ve been a long-time Barry’s customer, but this experience was honestly unacceptable. I booked via ClassPass and was only informed ONE hour before class that I was assigned a DF (double floor) slot — something ClassPass users do not get to choose and cannot opt out of. Who actually signs up for Barry’s to do double floors? I called the studio twice to clarify, and the receptionist explicitly told me he would cancel the class on his end and that I would get my ClassPass credits refunded. I even called again to double-confirm this applied to ClassPass bookings, and was reassured yes. Based on that advice (from your staff), I did not attend the class — only to later be told that no refund would be issued and I’d effectively paid for a class I didn’t even take.

Great class! Terrible customer service. First time ever getting scolded and publicly berated for not signing in as a guest earlier than 15 minutes. (We were 9 minutes early) Staff (guy with blond tips) seems more focused on scolding patrons and complaining out loud rather than helping us sign in. With no help from them, we managed to complete registration with more than enough time to wait around for 5 minutes to be called for class. Appalling service from an institution that’s supposed to be a fun and welcoming place to exercise much. If this is how you’d prefer to treat first time visitors, great, we’ll work out someplace else.

I tried both Barry’s studios in Singapore during a short layover and this was my least favourite of the two. The environment and team felt a bit less welcoming and the buzz you get when you enter other studios was lacking - this is my experience based on interactions with the concept in 6 countries now. The acoustics in the studio are awful and negatively impact enjoyment of the workout. The speakers are in the second half of the room, so if you use the treadmills near the entrance as I did then you can only hear the music in the distance. It’s like being outside a great party. Our instructor, Kim, was great and lead a tough workout. Thanks to him.

Absolutely love this gym! 💪 The vibes are always positive and never boring, with supportive instructors who encourage in such a motivating way. The interval training sessions are just right — not too long, not too short — and leave you feeling great. Plus, the smoothie bar is a big bonus, with delicious smoothies to refuel after a workout. Highly recommend! Thanks for making workouts fun!

Experience fantastic facilities and services with Barry's family, perfect for those seeking intense training. Embrace the hardcore workouts with a no pain, no gain mentality – it's truly rewarding. Then to conclude the session on a high note, I always go indulge in a Barry's Shake for effective recovery and rejuvenation. It's a fail-proof way to lift your spirits post-workout. Cheers!!